Returns
Our return policy lasts 30 days from the date of purchase. Unfortunately, we are unable to offer a refund or exchange after 30 days.
To be eligible for a return, items must be unused, in the same condition in which they were received, and in the original packaging.
Refunds
Once your return is received and inspected, we will notify you by email that we have received your item. You will also be informed whether your refund has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within several business days.
Late or Missing Refunds
If you have not received your refund:
1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us at rlang@fryemuseum.org.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are final sale and cannot be refunded.
Exchanges
We replace items only if they are defective or damaged. To request an exchange for the same item, please email store@fryemuseum.org and send your item to:
Frye Museum Store
704 Terry Ave
Seattle, WA 98104
Gifts
If an item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the item shipped to themselves to give to you later, the refund will be issued to the original purchaser.
Shipping
To return a product, please mail it to:
Frye Museum Store
704 Terry Ave
Seattle, WA 98104
Customers are responsible for return shipping costs. Shipping fees are non-refundable. If a refund is issued, the cost of return shipping may be deducted from the refund.
Delivery times for exchanged products may vary depending on your location.
For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.